Octapharma Plasma - 35363 Ford Rd
Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
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7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | Closed |
Octapharma Plasma, located at 35363 Ford Rd, Westland, MI 48185, offers a welcoming environment for those looking to donate plasma. The center prides itself on maintaining a clean and organized facility, creating a comfortable atmosphere for both new and returning donors. The staff is known for their friendliness and professionalism, with team members like Justin and Tiffany frequently praised for their exceptional customer service. Their commitment to ensuring donors feel at ease contributes to a positive experience.
The center operates six days a week, from 7 AM to 7 PM, making it convenient for individuals with varying schedules to participate. While most reviews highlight the attentive and helpful nature of the staff, some visitors have reported issues with communication and wait times. Nevertheless, many donors appreciate the supportive team atmosphere, making Octapharma Plasma a recommended choice for those considering plasma donation in Westland.
Services
- 👍 Plasma Donation Services
- 👍 New Donor Special ($75 for first visit)
- 👍 Subsequent Donation Incentive ($125 for next visit)
- 👍 Monthly Raffle for Top Shelf Prizes
- 👍 Comfortable and Clean Donation Environment
- 👍 Professional Medical Staff
Good Points | Complaints |
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Friendly and helpful staff, creating a welcoming atmosphere. | Recent management changes have led to a decline in employee morale and service quality. |
Clean and sanitary facility, ensuring donor comfort and safety. | Negative experiences reported regarding communication and service during busy times. |
Excellent customer service, with specific praise for employees like Justin and Tiffany. | Some donors have faced issues with being turned away due to staffing shortages. |
Efficient service even when short-staffed, maintaining respect for all donors. | Inconsistent service quality, with some donors feeling neglected or unacknowledged during their visits. |
Positive experiences shared by first-time donors, highlighting thorough explanations and support. | |
Family-like environment that encourages repeat donations and community involvement. | |
Attractive incentives for new donors, including cash bonuses and monthly raffles. |