Octapharma Plasma - 50 Newmarket Square
Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
---|---|---|---|---|---|---|
7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM |
Located at 50 Newmarket Square, Newport News, VA, Octapharma Plasma offers a facility where community members can donate plasma. Open daily from 7 AM to 7 PM, the clinic provides a service vital for those in need. Visitors have reported a mix of experiences regarding wait times and staff efficiency, with some highlighting friendly interactions with specific employees like Mimi, a skilled phlebotomist. However, there are concerns raised about the overall management and responsiveness of the staff during donation sessions.
While some appreciate the friendly atmosphere, frustration has been expressed about long wait times and the perceived lack of urgency among certain staff members. It is recommended for potential donors to prepare for possible delays during their visit and to explore other options if they seek a faster service experience. Overall, Octapharma Plasma strives to assist donors while navigating the challenges noted by its visitors.
Services
- 👍 Plasma Donation
- 👍 Phlebotomy Services
- 👍 Express Pass Check-In
- 👍 Personal Information Management
- 👍 Health Screening and Testing
- 👍 Plasma Collection and Processing
Good Points | Complaints |
---|---|
Friendly and fun staff, including a skilled phlebotomist named Mimi who is praised for her technique. | Long wait times, with reports of donors waiting over two hours to be seen, even with express passes. |
Some employees are noted to be nice and helpful, creating a positive atmosphere for donors. | Unprofessional behavior from staff, including excessive chatting and lack of urgency in their work. |
The facility has the potential for a good experience when the staff is engaged and working efficiently. | Concerns about personal information security following a company hack, leading to anxiety among donors. |
High employee turnover rate, resulting in inconsistent service and a lack of familiarity with regular donors. | |
Frequent complaints about the facility being understaffed, leading to delays and poor service. | |
Negative experiences reported with appointment management, including being turned away without assistance. |