CSL Plasma - 1500 Douglas Rd
Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
---|---|---|---|---|---|---|
7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 8 AM–4 PM | 8 AM–12 PM |
CSL Plasma, located at 1500 Douglas Rd, Montgomery, IL 60538, serves as a local hub for plasma donation. The center welcomes donors from the community with friendly and attentive staff members. Many visitors have highlighted the exceptional service provided by staff like Courtney and Paulina, who are known for their professionalism and kindness. Though some individuals have experienced longer wait times, others found their initial visits to be comfortable and pleasant, thanks to the welcoming environment cultivated by the team.
While the center's processes can sometimes be slow and technology-related issues have been reported, the staff strives to ensure every donor feels valued and supported. There are clear guidelines in place for the donation process, and staff members are dedicated to maintaining a respectful atmosphere. Overall, CSL Plasma stands out for its helpful personnel and commitment to donor care, making it a notable choice for plasma donation in Montgomery.
Services
- 👍 Plasma Donation Services
- 👍 New Donor Orientation
- 👍 Health Screening and Assessment
- 👍 Compensation for Donors
- 👍 Plasma Collection using Advanced Technology
- 👍 Personalized Care from Staff
Good Points | Complaints |
---|---|
Friendly and polite staff, including standout employees like Courtney and Paulina who provide excellent service. | Long wait times, often exceeding two hours, which can be frustrating for donors. |
Pleasant experience for first-time donors, with staff making efforts to ensure comfort. | Outdated machines that slow down the donation process compared to other CSL locations. |
Good customer service despite some operational challenges, with staff being supportive and apologetic when issues arise. | Issues with appointment scheduling and system errors leading to further delays and inability to donate. |
The center is committed to helping the community through blood donation. | Inconsistent treatment of new donors, with some feeling undervalued and neglected during the process. |
Problems with enforcing rules, leading to disruptive behavior from some donors. |