Octapharma Plasma - 2508 S Stemmons Fwy
Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
---|---|---|---|---|---|---|
9 AM–7 PM | 7 AM–7 PM | 9 AM–7 PM | 7 AM–7 PM | 9 AM–7 PM | 8 AM–5 PM | 8 AM–5 PM |
Octapharma Plasma, located at 2508 S Stemmons Fwy, Lewisville, TX, stands out for its clean environment and friendly atmosphere. The center is open six days a week, offering convenient hours to accommodate donors' schedules. While many patrons praise the staff for their courtesy and professionalism, there have been mixed reviews regarding the experience, particularly concerning the efficiency of the check-in process and communication. Regular donors appreciate features like donation chairs with storage for personal items, making visits more comfortable.
Visitors often comment on the quick and efficient donation process, especially for returning donors, with many stating that the second donation takes much less time. However, some concerns have been raised about the overall wait times during peak hours and a few instances of less-than-stellar customer service. Despite these critiques, Octapharma Plasma remains a popular choice for new and experienced donors alike, with many expressing a willingness to return due to the generally positive experiences and supportive staff.
Services
- 👍 Plasma Donation
- 👍 New Donor Orientation
- 👍 Donation Payment Program
- 👍 Phlebotomy Services
- 👍 Health Screening
- 👍 Comfort Amenities
Good Points | Complaints |
---|---|
Friendly and courteous staff, with many positive experiences reported. | Issues with the app and lack of knowledge among check-in staff regarding technical problems. |
Clean and efficient facility, providing a comfortable environment for donors. | Some staff members are perceived as rushed and curt, impacting the overall experience. |
Quick and easy donation process, especially for returning donors. | Difficulty hearing staff due to masks and background noise from televisions. |
Helpful and knowledgeable staff members like Ashley and Jatana who assist in making the process smooth. | Concerns about payment deductions and perceived unfair practices regarding compensation for donations. |
Encouraging management, with positive interactions reported from the manager, Mrs. Kenyatta. | Facility can get busy, leading to longer wait times for donors, especially new ones. |
Convenient features like donation chairs with cubbies for personal items. | Negative experiences reported with specific staff members, such as Tomas, affecting donor satisfaction. |