Octapharma Plasma - 16845 Torrence Ave
Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
---|---|---|---|---|---|---|
7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM | 7 AM–7 PM |
Octapharma Plasma, located at 16845 Torrence Ave, Lansing, IL, offers a welcoming environment for plasma donation. Donors have shared mixed experiences regarding staff interactions, with some praising the friendly and informative team, while others noted instances of unprofessionalism and long wait times. The center operates from 7 AM to 7 PM daily, making it accessible for donors with varying schedules. It is advisable for new donors to arrive early, as capacity can be a concern.
The facility is generally clean, although some visitors have pointed out that staffing levels can lead to slower service during peak times. While some staff members are described as helpful and attentive, there have been reports of inconsistency in service quality. Overall, Octapharma Plasma strives to create a positive donation experience, with many donors committed to returning despite occasional hiccups.
Services
- 👍 Plasma Donation Services
- 👍 New Donor Registration
- 👍 Health Screenings and Physical Examinations
- 👍 Compensation for Donors
- 👍 Plasma Collection and Processing
- 👍 Referral Programs for Donors
Good Points | Complaints |
---|---|
Friendly and personable staff, with some members providing excellent service. | Inconsistent staff attitudes, with some being unfriendly or rude, particularly under stress. |
Clean and well-maintained facility. | Long wait times reported, with some donors experiencing waits of over 4 hours. |
Quick and efficient process for some donors, with no long wait times reported by a few. | Staffing levels can be inadequate during busy times, leading to frustration among donors. |
Positive experiences shared by returning donors, indicating a generally good atmosphere. | Issues with the bathroom cleanliness, reflecting on the users rather than the staff. |
Staff explains the donation process well, making it easier for first-time donors. | New donors may face challenges with limits on how many can be seen, leading to repeated trips without service. |