Grifols Biomat USA - Plasma Donation Center - 1310 Main St
Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
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Closed | 6 AM–7 PM | 6 AM–7 PM | 6 AM–7 PM | 6 AM–7 PM | 7 AM–2 PM | Closed |
Grifols Biomat USA - Plasma Donation Center in Billings, MT, offers a welcoming atmosphere for plasma donors. The staff is known for being friendly and knowledgeable, creating a relaxing environment that helps ease the donation experience. Many visitors appreciate the crew’s effort to maintain a calm and composed demeanor, even when the center is busy. With experienced professionals on hand, donors can feel assured they are in good hands, resulting in positive experiences for many repeat donors.
However, some feedback indicates room for improvement regarding wait times and staff interactions. While many commend the hard work and efficiency of the team, others have expressed concerns about recent staffing changes impacting service urgency. Despite these varying experiences, Grifols Biomat USA remains committed to providing a quality donation process, reflecting a genuine care for their donors and the importance of plasma donation in the community.
Services
- 👍 Plasma Donation Services
- 👍 Comfortable Donation Experience
- 👍 Friendly and Knowledgeable Staff
- 👍 Efficient Donation Process
- 👍 Personalized Care for Donors
- 👍 Safety and Quality Assurance in Procedures
Good Points | Complaints |
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Warm and inviting staff that create a relaxing and comfortable experience. | Terrible customer service reported by some donors, with feelings of being undervalued. |
Friendly and knowledgeable employees who provide efficient service. | Recent changes in staff and systems have led to a perceived lack of urgency and focus among new employees. |
Staff treats donors like friends rather than just statistics. | Some donors have experienced pain and bruising due to improper needle handling by certain staff members. |
Professional and hardworking team that maintains a calm composure even during busy times. | Long wait times reported when the staff is preoccupied with personal conversations rather than assisting donors. |
Consistent positive experiences reported by multiple donors. | |
Specific staff members, like Nani, are highly praised for their skill and care during the donation process. |